Thought Leadership Collector
Transforming OD Comply’s Client Engagement to Boost Satisfaction and Loyalty
Industries
Law and Compliances
Platforms
Web Development
Thought Leadership Collector
Industries
Law and Compliances
Platforms
Web Development
Ogletree Deakins is a law firm dedicated to helping employers navigate the complex world of labor and employment law. They offer comprehensive services, including litigation, compliance, workplace safety, and immigration support, all customized to meet the unique needs of their clients. OD Comply, their specialized service, focuses on simplifying legal guidance and compliance updates, providing employers with clear, actionable insights to stay ahead in a rapidly changing regulatory environment.
OD Comply, one of the key services provided by our client Ogletree Deakins, faced several hurdles that impacted client satisfaction and internal efficiency, particularly in communicating complex legal updates.
To address these challenges, a thorough analysis of OD Comply’s existing processes was conducted. It was clear that a more efficient, centralized system was needed to handle client inquiries. The recommended solution was to integrate a Questions and Answers (Q&A) functionality directly into the OD Comply app. This would allow for both reactive and proactive handling of client questions, thereby streamlining communication and improving overall client satisfaction.
Clients can submit questions directly within the OD Comply app while reviewing law summaries.
Reactive Q&A eliminates the need for separate email communication.
The OD team responds directly in the app, providing immediate answers.
Answers are accessible to all clients, reducing repetitive responses.
Streamlined process ensures clients get timely, relevant information.
The OD team can anticipate common questions related to new or updated laws.
The Proactive Q&A feature allows answers to be added directly in the app before clients ask.
Clients gain instant access to relevant information without needing to submit queries.
This proactive approach reduces the volume of incoming questions.
Frees up the OD team to focus on more complex or unique client inquiries.
Enhances the overall user experience by providing immediate, on-demand answers.
OD Comply can control visibility by marking specific Q&A entries as public or private.
Clients can be charged for access to private, high-value content.
Monetizing answers creates an additional revenue stream for OD Comply.
This feature incentivizes the creation of detailed, high-quality responses.
Adds value to clients while generating income from exclusive content.
Provides a flexible approach to content accessibility and monetization.
Our collaboration transformed OD Comply’s client interactions, streamlining processes and fostering stronger client relationships. The enhancements set a new standard for service efficiency and positioned OD Comply for long-term client loyalty and growth.
Our team integrated the Q&A functionality into the app seamlessly, allowing clients to ask questions and view answers without disrupting their workflow.
We ensured the design aligned with the existing look and feel of the OD Comply app, making the new features a natural extension of the platform.
We made it easy for clients to access proactively added answers, minimizing additional support requests.
Our solution allowed the OD team to respond within the app, with answers visible to all users, eliminating repetitive email responses.
Clients enjoyed a more streamlined, responsive service with quick access to answers, reducing resolution times.
Our proactive approach to common questions led to higher client satisfaction and improved retention rates.
We enabled OD Comply to monetize the Q&A feature by controlling access to certain answers, creating a new revenue stream.
The structured data and streamlined communication we established set the stage for future improvements, like enhanced search capabilities.
Angular 8
Node.js
Apache Jena
Sparql
Angular 8
Node.js
Apache Jena
Sparql
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VT Netzwelt has delivered consistent and measurable progress. The team has been efficient, kept the client informed, and been flexible with the client's inquiries. Furthermore, the team's proactive approach, attention to detail, and dedication have stood out, resulting in a positive partnership.
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