Optimizing Client Interactions with OD Comply’s Proactive Q&A
Boost service efficiency, increase retention, and unlock monetization potential.
Boost service efficiency, increase retention, and unlock monetization potential.
OD Comply, a leading legal compliance service by Ogletree Deakins, specializes in providing employers with actionable insights into complex labor laws. While their clients greatly valued the compliance updates, OD Comply faced challenges in effectively communicating these updates due to outdated systems. The traditional reliance on email communication was impacting client satisfaction and limiting their operational efficiency.
OD Comply was struggling to meet the growing demands of their clients in an increasingly digital world. Our team conducted a thorough assessment of their communication processes and proposed a comprehensive digital transformation to enhance client interactions.
We integrated an intuitive Q&A system directly into the OD Comply app, allowing clients to easily ask questions and access answers on-demand. The addition of Proactive Q&A capabilities enabled the OD team to anticipate and address common client inquiries ahead of time. We also introduced monetization features to create an additional revenue stream by providing access to premium content. These enhancements not only streamlined communication but also significantly reduced the team’s workload, allowing them to focus on more complex client needs.
The Q&A functionality was seamlessly integrated into their existing app, providing a consistent and intuitive user experience.
The combination of proactive content and reactive Q&A responses ensured clients received timely, relevant information.
Introducing a monetization feature for premium answers not only provided value to clients but also created new revenue opportunities.
Ongoing collaboration with the OD team ensured alignment, rapid iterations, and successful implementation.
Angular 8
Node.js
Apache Jena
Sparql
Angular 8
Node.js
Apache Jena
Sparql
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They delivered a more robust product than we expected within the time and budget we had laid out.
The team exceeded expectations by enhancing the solution beyond the requested features. Their regular communication style kept stakeholders informed throughout the project. VT Netzwelt remained within time and cost estimates while maintaining well-organized task management methods.
Anonymous
Co-Founder, Financial Technology Company
They were highly accommodating, transparent, and attentive to detail.
The app performed well and has been downloaded more than 15,000 times. VT Netzwelt offered helpful feedback, responded quickly to inquiries, and delivered assignments on time. Their technical knowledge and structured methodology were both outstanding.
Anonymous
Founder, MindSurf
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